Lubna Siddiqi
Facilitator of Learning & Development-
Corporate Trainer & Life Coach
ABN 88 690 151 508

Learning and Development Programs


Customer Services

Dress for Success: Grooming Etiquettes

Providing great customer service in today’s busy and fast-paced world requires a unique combination of skills, techniques, and methods. Dealing with challenging customers (internal or external), handling peak busy periods, and learning to keep your cool under stress are all essential skills needed to deliver top-notch customer service.
As the saying goes, a book is judged by its cover, and although it seems that it doesn’t apply to humans, sadly it does, especially in the workplace. Whether a new college graduate or an experienced employee, proper attire does matter for first impressions and professional growth.  This course is designed to provide suggestions that will enable the participants to take simple steps that could bring immediate transformation, without spending too much in a very positive way.
The world today has merged to form a global village, resulting in much interdependence on each other, making all the people of the world as one family. This requires better communication skills, and as the means of communication have multiplied, a deeper understanding is required to utilise these means, and as such developing communication skills have become a necessity. Communication Skills enable employees and managers to work more effectively with each other for the benefit of the organization as well as their career growth. Good communicators can analyse their audience as well as the situation they are in and address them accordingly. 

Emotional Intelligence

Managing the Boss!

Personal Empowerment

Personal empowerment comes from within you. It results in self-reliance which embodies assuming responsibility, making your own decisions, desiring to be informed as well as understand and knowing where you are heading; hence making you a responsible individual. It is the coming to a realization that something must change for the better. It also creates ownership within individuals towards achieving organizational success.
Emotional Intelligence (EI) empowers one to harness emotions to create optimal results in today’s challenging and demanding work environment. EI is not about being soft, emotional and nice. It is about being effective, and knowing how to communicate and work effectively. EI reflects one’s ability to deal with daily challenges. It includes a set of learnable skills including self-awareness, empathy, optimism, self-direction and motivation to manage oneself, customer and interpersonal relationships.
The traditional secretarial support structure no longer meets the needs of many firms. There are many reasons for this change; Boss and secretary/assistant expectations, as well as customer - organization relationship requirements have changed. With administrative assistance, information management and customer liaison getting more importance and the incorporation of the information technology, a global 24/7 work environment exceeds a secretary's/ assistant’s traditional 9 to 5 work schedule… hence changing its role!!!!

Building High Performance Teams

Identifying & Utilizing Talents & Strengths

Leadership & Effective Team Building

Most people need feedback on their strengths and weaknesses during their life and career, as they generally don't understand them. Many people, who are aware, are afraid to talk about their strengths and talents as they have learned that being complacent keeps them out of the team. Hence it is the job of the Effective Manager to help their employees identify their strengths and talents and use them for organizational success.
The moment you start doing anything at all with another person, you've established a team. Begin a conversation, pick up the phone, brainstorm an idea and you're in teamwork!
Some sit and ponder about whether leaders are made or born. The true leader however, concentrates on developing the leadership qualities necessary for success. Simply put, leadership development is an effort that enhances the learner's capacity to lead oneself, other individuals, groups and organizations.

Stress Management

Time Management

   Problem Solving  &
Decision Making Skills 

Stress is an automatic physical reaction to the tensions you feel each day. When you are under stress, you can feel your muscles tighten and your heart beat faster. Over a long period of time stress can cause physical health problems including allergies, high blood pressure, heart attack, and other serious health problems.
Time is a man-made concept; we have become slaves to rather than Masters of time. Being in control of your life means controlling your time, hence controlling everything in your life. Time Management helps people gain a sense of control over personal responsibilities.
Find Solutions to Meet Your Needs. Better problem solving skills equals better more informed decision-making capability. Professionals must increase their problem solving skills, and approach problems with a holistic attitude by identifying, and analysing the situation before moving to solutions and solution development
Most of my L&D programs can be custom made to suit organisational needs, with very specific aims and objectives. The duration of each program may vary according to the number of participants and other requirements.

Additional Programs

A new and innovative Learning and Development program especially designed for Organisational Development... based on the research that I am conducting for my PhD studies... and is very practical in nature...

Soft & Management Skills

  •  Conflict and Anger Management
  • International Corporate Etiquettes  
  • Customer Relationship Management  
  • Customer Services  For Supervisors
  • Change Management
  • Dealing with Difficult/ Angry Customers    
  • Managing Meetings
  • The Power of Positive Thinking and Attitude
  • Interpersonal Dynamics    
  • Basic Management Skills     
  • Return on Training Investment (RoTI)  
  • Managing the Office Every Day!   
  • Effective Presentation Skills
  • The Art of Negotiation
  • Train the Trainer  
  • The Power of Delighting Customers   
  • Delegation Skills
  • Building Personal Excellence 
  • Business Communication
  • Business Writing Skills
  • Business Ethics & Values
  • Business / Corporate Etiquettes
  • Effective Listening Skills
  • Benefits of ​Motivating Others  
  • Organizing Group Tasks Effectively
  • Realizing Infinite Human Potential
  • Six Action Shoes
  • Six Thinking Hats
  • The Power of Delighting Customers
  • Organisational Unity in Diversity
  • Work Life Balance

Knowledge, Volition and Action
Building High Performing Organisations through Spirituality

The increasing changes in today’s workplace environment have resulted in a number of employees feeling a lack of meaning or purpose in their work and personal lives. This has given rise to lower employee morale and thus lower output and profits for the organization. One way to get the best out of people is by helping them get closer to their spiritual dimensions, by developing a sense of community within the workplace, which they can experience together and transcend from self-interest and  give meaning to their work. This in turn leads to organizational citizenship behaviour, job satisfaction and improved work performance.
This course is designed to build on the skills required in the workplace of today, where key values like integrity, honesty, accountability, quality, cooperation, service, intuition, trustworthiness, respect, justice, and service are incorporated in the various topics for the various levels of employees within any organisation. This course can cater to leadership development where different training programs are designed to build cohesion, and connectedness along with interpersonal skills to align the employees’ identities, values and purpose to those of the organisation, which creates a sense of organisation spirituality helping everyone associated to support the corporate spiritual values.  
The pricing for each program is different, and depends on a number of factors that are discussed with organisations and individuals on a one on one basis.
To discuss these send me a message via text or email, or give me a buzz!
 Hi Lubna!
 Good to see that you are teaching and also holding your learning and development trainings while pursuing your doctorate.
 As a training manager, I always found your workshops relevant and focused, and very pleasant at the same time! Your enthusiasm for training  and professional grooming is infectious, and you can relate to all levels and cadres of trainees with equal ease and comfort. Above all, your  content is sound and always relates to the training objective, and I have always received good feedback from the participants. I wish you all  the best in your personal and professional life!                                                                                                 Muniza Ahmed, 2016 (Pakistan)
 I came to know Ms. Siddiqi in July 2009 when we engaged her to conduct the “Management Time & Work for Your Boss” workshop for our staff  and I have also got the chance to attend the training apart from managing the same. I found her an excellent trainer with lots of energy and  good sense of humour. Her areas of expertise include motivation skills, communication skills, presentation skills, etc. She has the ability to  keep her training sessions interesting, interactive, and knowledgeable. She is well gifted with proven people skills. She can well attend to the  organization’s needs when it comes to customized requirements for the learners.                                             Shujat Habib, 2010 (Pakistan)
 I wanted to express my appreciation for your hard work in ensuring a strong AML training. I can tell you that many of us see your training  program as a great standard to share with other offices. In fact, I’m here in Santiago, Chile and we have been touting your training program.
                                                                                                                                                                                              Catherine Stahlmann, 2006 (USA)